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Cross-border E-commerce Customer Service
简介
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英文课程
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任务列表
第1任务: Cross-border e-commerce customer service job description
第2任务: 1. Introduction to Instant Messenger
第3任务: 2. Major cross-border e-commerce markets
第4任务: 3. Usage of common online translation tools
第5任务: 4. Exercises and explanations at the end of the lesson
第6任务: 5.Micro-questionnaire on Civics and Politics
第7任务: Customer Service Skills 01
第8任务: Customer Service Skills Presentation 02
第9任务: Pre-sales customer service necessary professional qualities of perseverance and discernment
第10任务: Customer Development Methodology 01
第11任务: Customer Development Methodology 02
第12任务: Development Letter Writing Tips
第13任务: Pre-sales customer service encountered typical problems and countermeasures 01
第14任务: Pre-sales customer service encountered typical problems and countermeasures 02
第15任务: Example of replying to an inquiry by e-mail
第16任务: How to Identify Fake Inguiries
第17任务: Customer service workflow and key points in the sale
第18任务: Order processing, shipping and logistics tracking
第19任务: Targeted promotion of related products
第20任务: Cross-border e-commerce in-sale customer service response template
第21任务: Cross-border transportation infrastructure
第22任务: Cross-border transportation modes
第23任务: Cross-border e-commerce sales customer service communication points
第24任务: Quick sell pass platform order inquiry
第25任务: Amazon platform customer service
第26任务: Customer Service Communication Channels
第27任务: Rules for handling disputes
第28任务: Customer Relationship Maintenance
第29任务: Case-short shipment
第30任务: Case-quality problem
第31任务: Case-Favorable Response
第32任务: Case-Bad Review Response
第33任务: Case - Damage en route
第34任务: Case -Responding to Inquiries
第35任务: Explanation of post-course exercises
第36任务: Background of work
第37任务: Ways to Identify Valuable Users 01
第38任务: Ways to Identify Valuable Users 02
第39任务: Managing Client Approach
第40任务: Understanding the benefits to the customer
第41任务: Ways to improve the customer experience
第42任务: The Meaning and Methods of Building Customer Loyalty 01
第43任务: Meaning and methods of building customer loyalty 02
第44任务: The Meaning and Methods of Building Customer Loyalty 03
第45任务: Customer Segmentation Strategy
